Why am I charged a processing fee when I pay with a debit/credit card?

Our debit/credit card vendor, Point&Pay charges a fee to process payments. The Santa Cruz County Treasurer's Office does not receive any portion of this processing fee. By law, the Santa Cruz County Treasurer is not permitted to charge any fee for processing tax payments.

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1. When will I receive a tax bill?
2. How do I change my mailing address?
3. Where is your office located? What are your office hours?
4. How can I make my payment? Can I use a credit card?
5. Why am I charged a processing fee when I pay with a debit/credit card?
6. To Whom should I make my check payable to?
7. Where should I send my payment?
8. How can I find out how much I owe for property taxes?
9. I have a mortgage. Will you send my mortgage company a bill?
10. What happens if my taxes go delinquent?
11. When is the Delinquent Tax Lien Sale?
12. Is there anything special I need to do if my taxes are delinquent?
13. How are my taxes determined?
14. What is State Aid to Education?
15. Why am I paying Fire District Assistance?
16. What time period do my taxes cover?
17. What if I think my taxes are too high?
18. Where do I get information about Tax Exemptions?