This service assists individuals and their families to identify their functional needs and the appropriate services that are available to meet these needs. Case management assists individuals in gaining access to any service by providing information, by making referrals to other agencies, by being an advocate, or by assisting in the application process. If an individual needs any In-Home Services, case managers are the gatekeepers charged with determining eligibility and authorizing services. After arranging for the appropriate services, the case manager continues to stay in contact with the client to ensure that services are meeting needs and that the clients are satisfied. Individuals in need of case management may contact the Area Agency on Aging case manager in their community.